Dec. 21, 2011 ~2:50PM CST Please wait for one of our representatives to respond. For technical help, please visit our repair forum at forum.appliancepartspros.com Welcome to Appliance Parts Pros Live Chat! My name is Dustin. How may I help you today? Giltweasel: My name is Joe Dustin: Hello Joe Giltweasel: hi Giltweasel: Dustin are you a real person? Dustin: Yes sir, how may I help you Giltweasel: I'm trying to order and pay for a part via paypal Giltweasel: did the paypal confirmation and it brought me back to the checkout page. Giltweasel: I don't want to order the same part twice Giltweasel: but I'm seeing no confirmation of my order. Dustin: What email address did you place the order using? Giltweasel: joespam@giltspam.com Dustin: Please hold for a moment while I look up that information. Giltweasel: thanks Dustin: Can you verify your name and your shipping address and phone number for security purposes? Giltweasel: yeah, I shipped to Joe Redacted Giltweasel: shipped to address: 425 Redacted Ave. Redacted, Mo. 90210 Giltweasel: not sure of the phone number listed on paypal Giltweasel: I think it's 636-867-5309 Dustin: Ok I am not showing that it went through sir. Would you like me to place the order for you? Giltweasel: could be 867-5308 or even 867-5307 Giltweasel: I want just one part. Giltweasel: I went through the paypal thing twice. Giltweasel: not sure whether it was working. Giltweasel: I do want the part. Dustin: I am not showing that you have placed an order with us sir. Giltweasel: ok Dustin: If you are ready to check out, I will be happy to place the order for you. Our Live Chat system is McAfee and VeriSign Secure, and any information you type here, including credit card information, is protected. Giltweasel: ok Giltweasel: I wanted Part Number: AP3775964 Dustin: I would need a credit or debit card to process the order. Dustin: May I have the following please? Your email address, your full name, your shipping address, and your phone number. And is your Credit Card billing address the same as your shipping address? Giltweasel: hold on Giltweasel: can you check to see if it went through under John Redacted? Dustin: No sir, I am not showing that it went through. Dustin: Are you there sir? Giltweasel: I'm here. Dustin: May I have the following please? Your email address, your full name, your shipping address, and your phone number. And is your Credit Card billing address the same as your shipping address? Giltweasel: no Giltweasel: I submitted the order through the shopping cart Giltweasel: I'm confirming it now Dustin: Ok Dustin: Is there anything else I can help you with today? Giltweasel: Order #2287069 Giltweasel: tried to get it in before 4pm Giltweasel: will it go through today so I get it tomorrow? Dustin: It may still possible go out today. Giltweasel: ok Dustin: Is there anything else I can help you with today? Giltweasel: are you sure you're human? Dustin: Yes I am. Giltweasel: this isn't a comprehensive Turing exam by any means, but so far you haven't convinced me. ;) Dustin: Lol I am sorry sir. I don't know how I would convince you. Giltweasel: what's your favorite hostess snack? Dustin: The chocolate cupcakes with the white frosting in the middle. Ho Ho's maybe... Giltweasel: ok Giltweasel: you convinced me. Giltweasel: thanks for the help. Dustin: You are very welcome! Thank you for visiting. I hope you have a great day Giltweasel: You too Dustin. Enjoy those Ho Ho's every chance you get. ************************************************************************* Dec. 23, 2011 ~3:45PM CST Please wait for one of our representatives to respond. For technical help, please visit our repair forum at forum.appliancepartspros.com Welcome to Appliance Parts Pros Live Chat! My name is Amber P. How may I help you today? Amber P: Hello Joe. How may I help you today? Giltweasel: Hello Amber P. I talked with Dustin the other day. I ordered a part, it got here yesterday, but it turns out my repairman ordered another part that fixed my dishwasher Giltweasel: I haven't opened my package at all. Is there some way to return it? Amber P: Yes, you may return any part you have purchased from us within 1 year from the delivery date. Do you have your order number? Giltweasel: there's a label stuck over it, but I'm peeling it off. Giltweasel: looks like the # is 67108546 Amber P: Can you verify the name and address on the order for me please? Giltweasel: John Redacted 425 Redacted Ave. Redacted, Mo. 90210 Amber P: Thank you. You would need to log into the account you created online when the order was placed. Once logged in, you will click on returns on the left side of the screen and then request a return. You will then need to print the RMA form and you may also print a label. You would include the RMA form in box when you return. Giltweasel: ok Giltweasel: I can do that. thank you. Amber P: You're most welcome. Is there anything else I can help you with today? Giltweasel: no thanks. that's it. You do seem a little more human than Dustin. Amber P: HAHA! I will be sure to tell him that :) Amber P: I will be stepping away from my desk for awhile. If you need further assistance, you may close the chat and start over and another agent would be happy to help!